Ending an online casino account is a significant move, and we understand that. At Aphrodite Casino, we aim to ensure the closure process is clear and just for our Belgian users. This page covers both voluntary closures and those we initiate, what occurs with your funds and bonuses, and how our affiliate programme functions under Belgian regulations. We present the steps we take and the legal rationale behind them. View this as a hands-on guide, not formal legal guidance. If your situation is specific, contact our support team before you proceed. We review these procedures regularly.

Account Closure Request for Belgium Users

If you’re in Belgium and would like to close your Aphrodite Casino account, you can do so at any time by contacting support or using the self-service features in your settings. We confirm your identity to prevent unauthorised requests. Once that check passes, we disable your login and halt all promotional messages. Your real-money balance remains withdrawable after the closure, according to the usual checks. We strive to complete voluntary closures within two business days. Active bonuses and unfinished wagering may be forfeited, and we make that clear before you confirm. We handle every request fairly and will not charge a closure fee. A confirmation email lands in your inbox once the account is shut.

Steps for Closure

1. Submit a closure request through your account settings or from your registered email address.
2. Undergo identity verification if we ask for it, using an ID document or proof of address.
3. Acknowledge that you understand active bonuses will be forfeited.
4. Choose a withdrawal method for any real-money balance still in the account.
5. Obtain a confirmation email once logins are no longer possible.

Handling of Finances of Deposits and Rewards

Closing your account does not mean waving goodbye to legitimate funds. We reimburse real-money balances after compliance and ID checks, using the original payment method if available. If that method isn’t available, we may ask for alternative verified bank details. We don’t charge a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally cancelled at the point of closure. Pending withdrawals keep moving through the normal approval process unless a payment dispute is open. We maintain a full financial log for every closed account, which helps clarify any disputes later. explorez plus

Operator-Initiated Closure

Aphrodite Casino can close an account without a request from you if we spot suspected fraud, a terms violation, a failed identity verification, or a lawful order from Belgian authorities. We take action only after an internal assessment and inform you by email. Money you are legally entitled to withdraw are repaid after compliance checks. In severe cases, like money laundering or fraud, we may hold funds and inform the relevant Belgian authority. This step is uncommon and we keep it proportionate. We note the reason within the company but only disclose what the law allows. We also respect decisions issued by the national exclusion register.

Affiliate Program and Legal Disclosure

Our affiliate programme operates under stringent Belgian advertising and gambling rules. Affiliates are required to use only approved Aphrodite Casino materials, designate all content as 18+, refrain from misleading claims, and never target self-excluded users. We monitor affiliate activity and may suspend or terminate relationships for non-compliance. Terminating an affiliate agreement is separate from closing a player account. When an affiliate agreement terminates, we demand immediate removal of our brand materials and links. Outstanding commissions are settled after final verification and fraud adjustments. This setup safeguards Belgian players and keeps our programme honest. We record every affiliate decision.

Affiliate Obligations After Termination

• Use only approved Aphrodite Casino creatives and promotional text.
• Explicitly label all material as 18+ and include responsible gambling messages where required.
• Steer clear of guaranteed-win claims, fake scarcity, and targeting of excluded persons.
• Delete all brand content immediately after termination.

Information Storage After Closure

We hold onto certain personal and financial data after account termination to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Retention periods follow applicable law and our internal schedule. After that window closes, we delete or anonymise the information. You can ask for a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We do not utilize closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we recommend reaching out to us directly first. We handle all data requests promptly and securely.

Summary

Aphrodite Casino manages account closure for Belgian users as a regulated, fair process. You can shut down your account on your own terms, and we only close it for specified legal or contractual reasons. Real-money balances come back to you after proper checks, while bonuses may be surrendered. Affiliates must follow strict Belgian advertising standards and pull our materials after termination. Data retention persists only as long as the law requires. If you’re thinking about closure, start in your account settings or contact support. We’re here to help if questions arise.

FAQ

How do I close my Aphrodite Casino profile in Belgium?

You can submit a closure request through your account settings or by reaching support from your registered email address. We confirm your identity to block unauthorised changes. Once verified, we deactivate the account and send a confirmation email. Most voluntary closures finish within two business days. If identity checks are needed, it might take a little longer, but we update you posted at each step.

Will I lose my remaining balance if I close my account?

No. A legitimate real-money balance is yours. We return funds after anti-money laundering and identity checks. If the original payment method is unavailable, we require alternative verified bank details. Active bonuses or pending rewards may be lost, but your cash balance is not. Small amounts below the minimum withdrawal threshold may necessitate a manual review.

Is it possible for Aphrodite Casino close my account without my request?

Yes, in limited circumstances. We may close an account if we identify suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We notify you by email and return any funds you’re legally entitled to withdraw. In serious cases, authorities may oblige us to freeze funds temporarily.

What is the timeframe does account closure take?

Self-initiated account closures usually wrap up within two business days. If verification is needed, it may take a few extra days, but we seek to avoid unnecessary delay. Pending withdrawals or payment disputes can also influence the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, contact support.

What happens to active bonuses when my account closes?

Active bonuses, free spins, and unfinished wagering requirements are generally surrendered when an account is closed voluntarily. lisez ici We outline this before final closure so you can choose whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is normal procedure to prevent closure being used to bypass bonus terms.

Does shutting down my player account affect my affiliate account?

No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically terminate an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to oversee each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts vary.

How long do you keep my data after closure?

We retain personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules require https://aphrodite-be.eu/fr-be/legal-and-affiliates/. After that period, we erase or de-identify the information. You can request a copy of your data during retention by contacting privacy support and completing identity verification. We never use closed-account data for marketing without separate consent.